Rey Moreno, Manuel; Rufín Moreno, Ramón; Medina … - In: Management Decision 51 (2013) 7, pp. 1543-1558
Purpose – The purpose of this paper is to examine how satisfaction is generated towards e-learning platforms. Design … results obtained when using the cross-sectional design, where all the variables are mediated once the consumer has entered … into contact with the good or service, and the half-longitudinal design, where expectations are measured beforehand. …