new clients coming to a practice, yet few firms consciously seek to make it more efficient. A coherent and consistent …

available from their existing clients.  …

corporate clients. The bank redesigned its relationships with these clients in three main ways by supporting, terminating or … neglecting. In the post‐merger aftermath there is only one of the parties which emerges as being in the ascendancy. Clients of … the organisation, in this study, were treated very differently according to whether they were clients of the ascending or …