Suggests that voluntary organizations must respond to various changes taking place in order to survive. Many public sector units are being transferred to the independent sector which will mean growth in the voluntary sector, calling for increased professionalism in income generation and...

Hints that performance measurement systems are inaccurate in that what is measured is often not done. Suggests changing plans of measurement can often defeat their achievement; and addresses the problem of devising cost‐effective measurement systems which measure the correct items and minimize...

Details the results of an attempt to identify the impact of a comprehensive management development programme on organizational effectiveness within the health service public sector. Concludes that management development programmes must have a prespecified set of strategically‐linked outcomes,...

Examines the way in which companies plan for the future and argues that current strategic planning and re‐engineering approaches alone will not enable organizations to compete in the future. Advocates the idea of all stakeholders pooling knowledge and resources to build up a “rich picture”...

Dialogue is emerging as a means of communicating at a subtle level, which points the way management may need to develop in order to deal with an increasingly complex and unpredictable world. Suggests that dialogue should be the basis of strategic planning. As senior managers bring the spirit of...

Provide a background to the management, the strategies and the issues facing a charter airline. Explains how information technology (IT) has helped British Caledonian Airways to be successful since it was formed by the merger of the charter operations of British Airways and British Caledonian in...

The word “downsizing” is most often used as a euphemism for cutting the workforce, here, however, makes the distinction between downsizing and “laying people off”. Suggests that, while both bring about a reduction in the number of employees, downsizing offers strategic opportunities...

If the company’s investment in new technology is fully to succeed, it must serve real business needs. Much of the costly abuse which has characterized the introduction of a large percentage of new technology stems from human factors ‐ and particularly the poor communications which often...

Almost everyone agrees that human resources will play a key role in company success in the next century, but too few firms take a systematic approach to human resource planning. Barron Wells and Nelda Spinks, of the University of South‐Western Louisiana, USA, provide a 15‐step checklist for...

Companies can raise the spirit of their employees with gimmicky motivation programs, but this article argues that the new enthusiasm will not last long in a firm which lacks clear objectives and good leaders.