Argues that the survival and success of organizations today depends not only on devolving responsibility to individual employees, but also on the ability of managers to change their role accordingly in order to guide and support these individuals. Advocates the abandonment of the traditional...

Recounts the experiences of a line manager and consultant, and his attempts to transform performance appraisal for the benefit of the individual, manager and organization. Describes the methods by which appraisal was handed back to the staff, using upward feedback from internal customers and...

Considers the challenge faced by management at the Blackley Manufacturing site of BICC Cables when, in 1992, a multi‐faceted change programme was planned to surmount the growing threats to the plant′s survival. Analyses the process of implementing the change programme under a tight schedule...

Endorses the contemporary focus on empowering strategies and practices, and commends the model of the manager as coach as a key development technique which can accelerate learning and performance management when effectively applied. Considers elements central to effective coaching, highlighting...

Details the results of an attempt to identify the impact of a comprehensive management development programme on organizational effectiveness within the health service public sector. Concludes that management development programmes must have a prespecified set of strategically‐linked outcomes,...

Increasingly, customers expect suppliers to deliver a high standard of service before and after purchase, and in a competitive market this can mean the difference between success and failure. Explores the role of employees in providing customer satisfaction, and ways in which management can...

Describes major changes to working practices made at British Alean Primary & Recycling Ltd. which were part of wide‐ranging cultural changes implemented by the firm in an attempt to counteract its history of strike action and the pressures of sector recession Outlines the new process of team...