The existing outsourcing literature has generally overlooked the cost differential and contract negotiations between … presence of <i>competition</i> and <i>negotiations</i>. In other words, does low cost outsourcing always lead to a win … supplier. We show that, under both structures, low cost outsourcing may lead to a win-lose outcome in which the suppliers gain …

outsourcing, and whether firms choose to build or buy software. Instrumental variables and corroborating regressions suggest that …

research has shown that outsourcing of back-office IS generally has a positive effect on shareholder value of the outsourcing … firm. Much less is known about the performance implications of outsourcing of another important IS function, namely, front … tasks. Previous, largely anecdotal evidence shows that the performance implications of outsourcing CRM range from very …

This paper studies outsourcing decisions for a two-level service process in which the first level serves as a … influence the client's optimal outsourcing option. <i>This paper was accepted by Martin Lariviere, operations management.</i> …