Hasija, Sameer; Pinker, Edieal J.; Shumsky, Robert A. - In: Management Science 54 (2008) 4, pp. 793-807
In this paper, we examine contracts to coordinate the capacity decision of a vendor who has been hired by a client to provide call center support. We consider a variety of contracts, all based on our observations of contracts used by one large vendor. We examine the role of different contract...
