Krishnan, Harish; Kapuscinski, Roman; Butz, David A. - In: Management Science 56 (2010) 6, pp. 962-977
The benefits of supply chain innovations such as quick response (QR) have been extensively investigated. This paper highlights a potentially damaging impact of QR on retailer effort. By lowering downstream inventories, QR may compromise retailer incentives to exert sales effort on a...