We develop a new model for studying the phenomenon of congestion in a transient environment, focusing on the problem of aircraft landings at a busy "hub" airport. Our model is based on a Markov/semi-Markov treatment of changes in the weather, the principal source of uncertainty governing service...

This note describes a simple procedure for assessing utility functions which avoids many difficulties of the standard techniques. The conventional methods suffer from at least three drawbacks; they (1) generate utility functions that depend on the probability levels used; (2) chain responses from...