Debo, Laurens G.; Toktay, L. Beril; Wassenhove, Luk N. Van - In: Management Science 54 (2008) 8, pp. 1497-1512
We consider a monopolist expert offering a service with a "credence" characteristic. A credence service is one in which the customer cannot verify, even after a purchase, whether or not the amount of prescribed service was appropriate; examples include legal, medical, or consultancy services, and...