invest in innovation and eventually to lower-quality products. Manufacturers, policy makers, and researchers all claim that … the manufacturer's quality decision problem in the presence of piracy. We consider a monopolist who does not have any … marginal costs but has a product development cost quadratic in the quality level produced. The monopolist faces a consumer …

, namely, faster services at higher levels of quality, as indicated by lower lengths of stay (LOS) and reduced mortality rates …

. Technology usage was positively and significantly associated with measures of hospital revenue and quality, and this effect …

Though recent studies show that quality differentiation is an equilibrium outcome, products of similar qualities … unobservable attributes into a model of competition. In this paper, consumers not only take into account the quality and price of a … of heterogeneity along the unobservable attributes on both quality and price equilibrium in a two-stage game framework …

output and quality. We examine the optical character recognition and barcode sorting technologies in the mail sorting process … sorting output significantly increases with higher use of IT. In addition, IT improves quality which in turn enhances output …. We also find that input characteristics exert considerable influence in determining the output and quality of the mail …

organizational influences on process quality improvement. Three complex quality problems---water leaks, paint defects, and electrical …-solving. Central to this analysis is the idea that successful process quality improvement depends heavily on how the organization …

overwork is associated with a reduction in quality of care in cardiothoracic surgery--an increase in overwork by 10% is …

Recent evidence suggests the connection between quality improvement and financial results may be weak. Consider the … productivity, raise quality, and lower costs. In the short run, these improvements can interact with prevailing accounting systems …

This exploratory research on a decade of Total Quality Management in one factory opens up the black box of the learning … curve. Based on the organizational learning literature, we derive a quality learning curve that links different types of … learning in quality improvement projects to the evolution of the factory's waste rate. Only 25% of the quality improvement …