We define a high volume factory to be a connected network of workstations, at which assigned workers process work-in-progress that flows at high rates through the workstations. A high rate usually implies that each worker processes many pieces per hour, enough so that work can be described as a...

To reduce lead-time and its variability, modern supply and transportation contracts often specify the frequency of, and volume available for, future deliveries in advance even when final demand is somewhat uncertain (Yano and Gerchak [Yano, C. A., Y. Gerchak. 1989. Transportation contracts and...

Two models are presented as aids in setting realistic numerical goals for the employment of women and minority persons, and in evaluating progress towards meeting such goals. By modelling personnel flows in terms of hiring and persistence rates for various job categories, we develop a consistent...

A system with heavy tailed service requirements under heavy load having a single server has an equilibrium waiting time distribution which is approximated by the Mittag-Leffler distribution. This fact is understood by a direct analysis of the weak convergence of a sequence of negative drift...

This paper studies alternative price-service mechanisms for a provider that serves customers whose delay cost depends on their service valuations. We propose a generalized delay cost structure that augments the standard additive model with a multiplicative component, capturing the...

In a queue with several different arrival streams, in general, the expected delay for customers from one stream is not equal to the expected delay for customers from the other streams. Two approximations are presented here for the expected delay for customers from a particular arrival stream in...

Consider a multiclass production system where many job classes share a single server and a setup time is incurred whenever the server changes class. This paper presents a simple method for scheduling these systems that performs well, not only with respect to mean waiting time, but also with...

This paper provides the expected waiting time of a nonsymmetric cyclic server queueing system with Poisson traffic, arbitrary switchover and arbitrary service times. For n the number of queues, the expected waiting time is obtained using n equations which is a significant improvement over the...

Reducing congestion is a primary concern in the design and analysis of queueing networks, especially in systems where sources of randomness are characterized by high variability. This paper considers a multiserver first-come, first-served (FCFS) queueing model where we arrange servers in two...

We consider the problem of staffing call centers with multiple customer classes and agent types operating under quality-of-service (QoS) constraints and demand rate uncertainty. We introduce a formulation of the staffing problem that requires that the QoS constraints are met with high...