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Measuring Customer Relationships: The Case of the Retail Banking Industry

Nagar, Venky; Rajan, Madhav V. - In: Management Science 51 (2005) 6, pp. 904-919

individual measures, but also across the measures and environmental factors such as the bank's strategy. In sum, our measurement …

Persistent link: https://www.econbiz.de/10009208604

The Performance Effects of Congruence Between Product Competitive Strategies and Purchasing Management Design

David, Julie Smith; Hwang, Yuhchang; Pei, Buck K. W.; … - In: Management Science 48 (2002) 7, pp. 866-885

The objective of this study is to examine a performance contingency effect between product competitive strategy and … the data collected by Center for Advanced Purchasing Studies (CAPS) in its benchmarking surveys between 1989-1994 and … links the benchmarking data to the COMPUSTAT (Standard & Poor's) financial data of these firms. The results of the study …

Persistent link: https://www.econbiz.de/10009208521

Risk Management with Benchmarking

Basak, Suleyman; Shapiro, Alex; Teplá, Lucie - In: Management Science 52 (2006) 4, pp. 542-557

Portfolio theory must address the fact that, in reality, portfolio managers are evaluated relative to a benchmark, and therefore adopt risk management practices to account for the benchmark performance. We capture this risk management consideration by allowing a prespecified shortfall from a...

Persistent link: https://www.econbiz.de/10009191313

Risk-Constrained Dynamic Active Portfolio Management

Browne, Sid - In: Management Science 46 (2000) 9, pp. 1188-1199

Active portfolio management is concerned with objectives related to the outperformance of the return of a target benchmark portfolio. In this paper, we consider a dynamic active portfolio management problem where the objective is related to the tradeoff between the achievement of performance...

Persistent link: https://www.econbiz.de/10009197794

Metrics--When and Why Nonaveraging Statistics Work

Shugan, Steven M.; Mitra, Debanjan - In: Management Science 55 (2009) 1, pp. 4-15

wallet, average customer tenure). Despite myriad uses (benchmarking, monitoring, allocating resources, diagnosing problems …

Persistent link: https://www.econbiz.de/10009197914

An Econometric Analysis of Inventory Turnover Performance in Retail Services

Gaur, Vishal; Fisher, Marshall L.; Raman, Ananth - In: Management Science 51 (2005) 2, pp. 181-194

turnover in performance analysis, benchmarking, and working capital management. We develop an empirical model using financial …

Persistent link: https://www.econbiz.de/10009197922

How Do Acquirers Retain Successful Target CEOs? The Role of Governance

Wulf, Julie; Singh, Harbir - In: Management Science 57 (2011) 12, pp. 2101-2114

explanation of retention. <i>This paper was accepted by Bruno Cassiman, business strategy.</i> …

Persistent link: https://www.econbiz.de/10010990451

Consistency Judgments, Embeddedness, and Relationship Outcomes in Interorganizational Networks

Vinhas, Alberto Sa; Heide, Jan B.; Jap, Sandy D. - In: Management Science 58 (2012) 5, pp. 996-1011

Past research has shown how outcomes in interorganizational relationships are influenced by the characteristics of the individual relationship in question. Focusing on relationships between suppliers and their organizational buyers, we augment this perspective by positing that relationship...

Persistent link: https://www.econbiz.de/10010990542

Firm Survival and Industry Evolution in Vertically Related Populations

Figueiredo, John M. de; Silverman, Brian S. - In: Management Science 58 (2012) 9, pp. 1632-1650

This paper examines how the density and governance of vertically related populations affect the life chances of organizations. We integrate the literatures on organizational ecology and vertical integration to develop a theory of how (1) specialized upstream industries affect downstream survival...

Persistent link: https://www.econbiz.de/10010990544

On Evaluation Costs in Strategic Factor Markets: The Implications for Competition and Organizational Design

Ross, David Gaddis - In: Management Science 58 (2012) 4, pp. 791-804

supervision will be more common when valuable resources are rare. <i>This paper was accepted by Bruno Cassiman, business strategy.</i> …

Persistent link: https://www.econbiz.de/10010990549