The performance of single-server queues with independent interarrival intervals and service demands is well understood, and often analytically tractable. In particular, the M/M/1 queue has been thoroughly studied, due to its analytical tractability. Little is known, though, when autocorrelation...

To optimize large-scale queuing systems configurations, OR professionals typically use discrete event simulation packages to examine in detail the movement of entities through such systems, assuming stochastic but fixed arrival patterns. Demand aspects are, however, routinely ignored as few...

We derive a sharp upper bound on the minimal forecast horizon in the discounted dynamic lot size model with constant initial demand. This bound is given by m(m 1), where m is the EOQ's worth, i.e., the number of periods for which the total demand equals Economic Order Quantity. Our results do...

This article considers the construction of simulation designs for the ordinary least squares estimation of second-order metamodels. Two premises underlie the development of these experimental strategies. First it is assumed that the postulated metamodel may be misspecified due to the true model...

This article considers the selection of experimental designs for the estimation of second-order response surface metamodels in a simulation environment. Rather than construct designs based on the premise that the postulated model exactly represents the simulated response, as is the case in...

We propose a new alternative preference measurement method, barter conjoint, to contrast with traditional choice-based conjoint (CBC) approaches. Barter conjoint collects a substantially larger amount of data compared to CBC and allows for information diffusion among respondents. We conducted...

Whereas a number of studies have considered the implications of employee mobility, comparatively little research has considered institutional factors governing the ability of employees to move from one firm to another. This paper explores a legal constraint on mobility--employee non-compete...

In diagnostic services, agents typically need to weigh the benefit of running an additional test and improving the accuracy of diagnosis against the cost of delaying the provision of services to others. Our paper analyzes how to dynamically manage this accuracy/congestion trade-off. To that end,...

Service firms have increasingly been competing for market share on the basis of delivery time. Many firms now choose to set customer expectation by announcing their maximal delivery time. Customers will be satisfied if their perceived delivery times are shorter than their expectations. This gap...

This paper describes a new technique for modeling flow through a network of queues. The advantages of this method over many discrete event simulations or queueing theory techniques include simplicity, low cost and portability. The paper describes the kinds of processes to which the technique can...