Staats, Bradley R.; Gino, Francesca - In: Management Science 58 (2012) 6, pp. 1141-1159
Sustaining operational productivity in the completion of repetitive tasks is critical to many organizations' success. Yet research points to two different work-design-related strategies for accomplishing this goal: <i>specialization</i> to capture the benefits of repetition and <i>variety</i> (i.e., working...