We study a capacity sizing problem in a service system that is modeled as a single-class queue with multiple servers and where customers may renege while waiting for service. A salient feature of the model is that the mean arrival rate of work is random (in practice this is a typical consequence...

Reputational concerns have commonly been perceived to have a positive effect on auditing firms' execution of their monitoring and attesting functions. This paper demonstrates that this need not always be the case by studying a two-period game of repeated interaction between a manager and an...

We study the classical problem of capacity and flexible technology selection with a newsvendor network model of resource portfolio investment. The resources differ by their level of flexibility, where "level-k flexibility" refers to the ability to process k different product types. We present an...

Externalities are the (marginal) costs that a user of a common resource imposes on others. We introduce the efficient measure of tangible externalities that are the costs that a user imposes on others while being served. Then, for a single server queueing system under various service...