Gallego, Jorge; Rubalcaba-Bermejo, Luis; Hipp, Christiane - In: Management decision : MD 51 (2013) 6, pp. 1117-1134
Purpose: The paper aims to discuss how services and service innovation are inter‐linked and support organisational innovation. In particular, the reorganisation of operations and the introduction of new organisational arrangements are examined and conceptualised for further empirical analysis....