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Minimizing the cost of emotional dissonance at work : a multi-sample analysis

Mishra, Sushanta Kumar; Kumar, Kunal Kamal - In: Management decision : MD 54 (2016) 4, pp. 778-795

Persistent link: https://www.econbiz.de/10011481015

The moderating role of perceived organizational support on the relationship between emotional labor and job-related outcomes

Hur, Won-moo; Han, Su-Jin; Yoo, Jeong-ju; Moon, Tae Won - In: Management decision : MD 53 (2015) 3, pp. 605-624

Persistent link: https://www.econbiz.de/10011291420

The bright side and dark side of co-production : a dyadic analysis

Wu, Li wei - In: Management decision : MD 55 (2017) 3, pp. 614-631

Persistent link: https://www.econbiz.de/10011704317

Exploring call center-enabled organizational mechanisms associated with combinative capabilities

Chou, Tzu-chuan - In: Management decision : MD 49 (2011) 6, pp. 841-859

Persistent link: https://www.econbiz.de/10009239533

Influence of customer verbal aggression on employee turnover intention

Li, Xiaoyan; Zhou, Erhua - In: Management decision : MD 51 (2013) 4, pp. 890-912

Purpose: To discover new explanatory variables for employee turnover in call centres, this study seeks to examine the impact of customer verbal aggression on employee turnover intention and the mediating role of employees' emotional exhaustion. Furthermore, it aims to analyse the moderating...

Persistent link: https://www.econbiz.de/10009755724

Home institutions, internationalization and firm performance : evidence from listed Chinese firms

Chen, Yan; Zhai, Rui-rui; Wang, Chengqi; Zhong, Changbiao - In: Management decision : MD 53 (2015) 1, pp. 160-178

Persistent link: https://www.econbiz.de/10010520365

Understanding knowledge management capability in business process outsourcing : a cluster analysis

Liu, Shan; Deng, Zhaohua - In: Management decision : MD 53 (2015) 1, pp. 124-138

Persistent link: https://www.econbiz.de/10010520367

Revisiting the strategy-performance linkage : an application of an empirically derived typology of strategy content areas

Luoma, Mikko Antero - In: Management decision : MD 53 (2015) 5, pp. 1083-1106

Persistent link: https://www.econbiz.de/10011380803

Supporting entrepreneurial business success at the base of pyramid through entrepreneurial competencies

Syed Abidur Rahman; Azlan Amran; Noor Hazlina Ahmad; … - In: Management decision : MD 53 (2015) 6, pp. 1203-1223

Persistent link: https://www.econbiz.de/10011332963

Human capital, social capital and organizational performance

Felício, J. Augusto; Couto, Eduardo; Caiado, Jorge - In: Management decision : MD 52 (2014) 2, pp. 350-364

these attributes on the performance of small and medium-sized Portuguese companies. Design/methodology/approach: The … and cognitive ability influence personal relations and complicity. Organizational performance is strongly influenced by … gain a better knowledge about how to improve the performance of their firms, for example through adjustments in …

Persistent link: https://www.econbiz.de/10010354218