//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Management information systems : mis quarterly"
~isPartOf:"Psychometrika"
~person:"Scherer, Anne"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Analyzing Longitudinal Data wi...
Similar by subject
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
1
Consumer behaviour
1
Customer integration
1
Customer satisfaction
1
Dienstleistungsqualität
1
Konsumentenverhalten
1
Kundenintegration
1
Kundenzufriedenheit
1
Marketing management
1
Marketingmanagement
1
Relationship marketing
1
Selbstbedienung
1
Self-service
1
Service quality
1
customer defection
1
customer retention
1
e-service
1
longitudinal
1
value-in-context
1
more ...
less ...
Type of publication
All
Article
1
Type of publication (narrower categories)
All
Article in journal
1
Aufsatz in Zeitschrift
1
Language
All
English
1
Author
All
Scherer, Anne
Angst, Corey M.
2
Kelley, Ken
2
Block, Emily S.
1
Bowles, Ryan
1
Cagnone, Silvia
1
Chow, Sy-Miin
1
D'Arcy, John
1
Fujita, Frank
1
Grimm, Kevin
1
Handley, Sean M.
1
Moustaki, Irini
1
Nesselroade, John
1
Ram, Nilam
1
Vasdekis, Vassilis
1
Wang, Lijuan
1
Wangenheim, Florian von
1
Wowak, Kaitlin D.
1
Wünderlich, Nancy V.
1
more ...
less ...
Published in...
All
Management information systems : mis quarterly
Psychometrika
Source
All
ECONIS (ZBW)
1
Showing
1
-
1
of
1
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The value of self-service : long-term effects of technology-based self-service usage on customer retention
Scherer, Anne
;
Wünderlich, Nancy V.
;
Wangenheim, …
- In:
Management information systems : mis quarterly
39
(
2015
)
1
,
pp. 177-200
Persistent link: https://www.econbiz.de/10010505862
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->