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Impact of user satisfaction with mandated CRM use on employee service quality
Hsieh, J. J. Po-An; Rai, Arun; Petter, Stacie; Zhang, Ting - In: Management information systems : mis quarterly 36 (2012) 4, pp. 1065-1080
Persistent link: https://www.econbiz.de/10009680791
Cover Image
Impact of User Satisfaction with Mandated CRM Use on Employee Service Quality
Po-An Hsieh, J J; Rai, Arun; Petter, Stacie; Zhang, Ting - In: Management information systems : mis quarterly 36 (2012) 4, pp. 1065-1080
Persistent link: https://www.econbiz.de/10010051267