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Perceived justice in service recovery and switching intention : evidence from Malaysian mobile telecommunication industry
Nikbin, Davoud
;
Ishak Ismail
;
Marimuthu, Malliga
; …
- In:
Management research review
35
(
2012
)
3/4
,
pp. 309-325
Persistent link: https://www.econbiz.de/10009534148
Saved in:
2
Perceived justice in service recovery and switching intention: Evidence from Malaysian mobile telecommunication industry
Nikbin, Davoud
;
Ismail, Ishak
;
Marimuthu, Malliga
; …
- In:
Management research review
35
(
2012
)
3
,
pp. 309-326
Persistent link: https://www.econbiz.de/10009843534
Saved in:
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