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Service performance analysis and improvement for a ticket queue with balking customers
Xu, Susan H.; Gao, Long; Ou, Jihong - In: Management science : journal of the Institute for … 53 (2007) 6, pp. 971-990
Persistent link: https://www.econbiz.de/10003490974
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Volume flexibility in services : the costs and benefits of flexible labor resources
Kesavan, Saravanan; Staats, Bradley R.; Gilland, Wendell - In: Management science : journal of the Institute for … 60 (2014) 8, pp. 1884-1906
Persistent link: https://www.econbiz.de/10010403644
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Facilities planning with graph theory
Seppänen, Jouko; Moore, James M. - In: Management science : journal of the Institute for … 17 (1970) 4, pp. B242-B253
Persistent link: https://www.econbiz.de/10002804041
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Stochastic programming of multiple channel service systems with deterministic inflow and stochastic service times
Resh, Michael; Friedman, Moshe - In: Management science : journal of the Institute for … 22 (1976) 9, pp. 1022-1033
Persistent link: https://www.econbiz.de/10002694792
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Optimal control of a service facility with variable exponential service times and constant arrival rate
Crabill, Thomas B. - In: Management science : journal of the Institute for … 18 (1972) 9, pp. 560-566
Persistent link: https://www.econbiz.de/10002026924
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Optimal service speeds in a competitive environment
Kalai, Ehud - In: Management science : journal of the Institute for … 38 (1992) 8, pp. 1154-1163
Persistent link: https://www.econbiz.de/10001128211
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Pricing and capacity decisions for a service facility : stability and multiple local optima
Stidham, Shaler - In: Management science : journal of the Institute for … 38 (1992) 8, pp. 1121-1139
Persistent link: https://www.econbiz.de/10001128214
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Multi-agent customer allocation in a stochastic service system
Lee, Hau Leung - In: Management science : journal of the Institute for … 31 (1985) 6, pp. 752-763
Persistent link: https://www.econbiz.de/10001015644
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User delay costs and internal pricing for a service facility
Dewan, Sanjeev - In: Management science : journal of the Institute for … 36 (1990) 12, pp. 1502-1517
Persistent link: https://www.econbiz.de/10001101560
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Search among queues under quality differentiation
Yang, Luyi; Debo, Laurens G.; Gupta, Varun - In: Management science : journal of the Institute for … 65 (2019) 8, pp. 3605-3623
Persistent link: https://www.econbiz.de/10012062720