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When more is less : field evidence on unintended consequences of multitasking
Goes, Paulo B.; Ilk, Noyan; Lin, Mingfeng; Zhao, J. Leon - In: Management science : journal of the Institute for … 64 (2018) 7, pp. 3033-3054
Persistent link: https://www.econbiz.de/10011899706
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Optimal service speeds in a competitive environment
Kalai, Ehud - In: Management science : journal of the Institute for … 38 (1992) 8, pp. 1154-1163
Persistent link: https://www.econbiz.de/10001128211
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Pricing and capacity decisions for a service facility : stability and multiple local optima
Stidham, Shaler - In: Management science : journal of the Institute for … 38 (1992) 8, pp. 1121-1139
Persistent link: https://www.econbiz.de/10001128214
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Multi-agent customer allocation in a stochastic service system
Lee, Hau Leung - In: Management science : journal of the Institute for … 31 (1985) 6, pp. 752-763
Persistent link: https://www.econbiz.de/10001015644
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User delay costs and internal pricing for a service facility
Dewan, Sanjeev - In: Management science : journal of the Institute for … 36 (1990) 12, pp. 1502-1517
Persistent link: https://www.econbiz.de/10001101560
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Service system with dependent service and patience times
Wu, Chenguang Allen; Bassamboo, Achal; Perry, Ohad - In: Management science : journal of the Institute for … 65 (2019) 3, pp. 1151-1172
Persistent link: https://www.econbiz.de/10012013569
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Learning and hierarchies in service systems
Bimpikis, Kostas; Markakis, Mihalis G. - In: Management science : journal of the Institute for … 65 (2019) 3, pp. 1268-1285
Persistent link: https://www.econbiz.de/10012013613
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Strategic open routing in service networks
Arlotto, Alessandro; Frazelle, Andrew E.; Wei, Yehua - In: Management science : journal of the Institute for … 65 (2019) 2, pp. 735-750
Persistent link: https://www.econbiz.de/10012000771
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Search among queues under quality differentiation
Yang, Luyi; Debo, Laurens G.; Gupta, Varun - In: Management science : journal of the Institute for … 65 (2019) 8, pp. 3605-3623
Persistent link: https://www.econbiz.de/10012062720
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Impact of queue configuration on service time : evidence from a supermarket
Wang, Jingqi; Zhou, Yong-Pin - In: Management science : journal of the Institute for … 64 (2018) 7, pp. 3055-3075
Persistent link: https://www.econbiz.de/10011899709