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Analysis of the Impact of Team-Based Organizations in Call Center Management
Jouini, Oualid; Dallery, Yves; Nait-Abdallah, Rabie - In: Management science : journal of the Institute for … 54 (2008) 2, pp. 400
Persistent link: https://www.econbiz.de/10007915878
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Structural estimation of callers' delay sensitivity in call centers
Akşin, Zeynep; Ata, Barış; Emadi, Seyed Morteza; Su, … - In: Management science : journal of the Institute for … 59 (2013) 12, pp. 2727-2746
Persistent link: https://www.econbiz.de/10010234717
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Learning from many : partner exposure and team familiarity in fluid teams
Akşin, Zeynep; Deo, Sarang; Jónas Oddur Jónasson; … - In: Management science : journal of the Institute for … 67 (2021) 2, pp. 854-874
Persistent link: https://www.econbiz.de/10012505297
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Optimal Stock Allocation for a Capacitated Supply System
Véricourt, Francis de; Karaesmen, Fikri; Dallery, Yves - In: Management science : journal of the Institute for … 48 (2002) 11, pp. 1486-1501
Persistent link: https://www.econbiz.de/10006085876