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The impact of workaround difficulty on frontline employees’ response to operational failures : a laboratory experiment on medication administration
Tucker, Anita L. - In: Management science : journal of the Institute for … 62 (2016) 4, pp. 1124-1144
Persistent link: https://www.econbiz.de/10011470674
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Waiting patiently : an empirical study of queue abandonment in an emergency department
Batt, Robert J.; Terwiesch, Christian - In: Management science : journal of the Institute for … 61 (2015) 1, pp. 39-59
Persistent link: https://www.econbiz.de/10010496085
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Time is the wisest counselor of all : the value of provider-patient engagement length in home healthcare
Song, Hummy; Andreyeva, Elena; David, Guy - In: Management science : journal of the Institute for … 68 (2022) 1, pp. 420-441
Persistent link: https://www.econbiz.de/10012821194
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Assessing the impact of service level when customer needs are uncertain : an empirical investigation of hospital step-down units
Chan, Carri W.; Green, Linda V.; Lekwijit, Suparerk; … - In: Management science : journal of the Institute for … 65 (2019) 2, pp. 751-775
Persistent link: https://www.econbiz.de/10012000740
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Contracts for healthcare referral services : coordination via outcome-based penalty contracts
Adida, Elodie; Bravo, Fernanda - In: Management science : journal of the Institute for … 65 (2019) 3, pp. 1322-1341
Persistent link: https://www.econbiz.de/10012013623
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Data-driven patient scheduling in emergency departments : a hybrid robust-stochastic approach
He, Shuangchi; Sim, Melvyn; Zhang, Meilin - In: Management science : journal of the Institute for … 65 (2019) 9, pp. 4123-4140
Persistent link: https://www.econbiz.de/10012118545
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Managing appointment-based services in the presence of walk-in customers
Shan, Wang; Liu, Nan; Wan, Guohua - In: Management science : journal of the Institute for … 66 (2020) 2, pp. 667-686
Persistent link: https://www.econbiz.de/10012213219
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Saving patient Ryan : can advanced electronic medical records make patient care safer?
Hydari, Muhammad Zia; Telang, Rahul; Marella, William M. - In: Management science : journal of the Institute for … 65 (2019) 5, pp. 2041-2059
Persistent link: https://www.econbiz.de/10012039726
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Separate and concentrate : accounting for patient complexity in general hospitals
Kuntz, Ludwig; Scholtes, Stefan; Sülz, Sandra - In: Management science : journal of the Institute for … 65 (2019) 6, pp. 2482-2501
Persistent link: https://www.econbiz.de/10012039810
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Gatekeepers at work : an empirical analysis of a maternity unit
Freeman, Michael; Savva, Nicos; Scholtes, Stefan - In: Management science : journal of the Institute for … 63 (2017) 10, pp. 3147-3167
Persistent link: https://www.econbiz.de/10011760414