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Appointment scheduling under time-dependent patient no-show behavior
Kong, Qingxia; Li, Shan; Liu, Nan; Teo, Chung-Piaw; … - In: Management science : journal of the Institute for … 66 (2020) 8, pp. 3480-3500
Persistent link: https://www.econbiz.de/10012289155
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Managing appointment booking under customer choices
Liu, Nan; Ven, Peter M. van de; Zhang, Bo - In: Management science : journal of the Institute for … 65 (2019) 9, pp. 4280-4298
Persistent link: https://www.econbiz.de/10012118564
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Managing appointment-based services in the presence of walk-in customers
Shan, Wang; Liu, Nan; Wan, Guohua - In: Management science : journal of the Institute for … 66 (2020) 2, pp. 667-686
Persistent link: https://www.econbiz.de/10012213219
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When waiting to see a doctor is less irritating : understanding patient preferences and choice behavior in appointment scheduling
Liu, Nan; Finkelstein, Stacey R.; Kruk, Margaret E.; … - In: Management science : journal of the Institute for … 64 (2018) 5, pp. 1975-1996
Persistent link: https://www.econbiz.de/10011873915
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Managing outpatient service with strategic walk-ins
Liu, Nan; Jaarsveld, Willem van; Wang, Shan; Xiao, Guanlian - In: Management science : journal of the Institute for … 69 (2023) 10, pp. 5904-5922
Persistent link: https://www.econbiz.de/10014393038