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~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
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The Impact of Simulation Training on Call Center Agent Performance: A Field-Based Investigation
Murthy, Nagesh N.
;
Challagalla, Goutam N.
;
Vincent, …
- In:
Management science : journal of the Institute for …
54
(
2008
)
2
,
pp. 384-399
Persistent link: https://www.econbiz.de/10007915879
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