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Waiting patiently : an empirical study of queue abandonment in an emergency department
Batt, Robert J.; Terwiesch, Christian - In: Management science : journal of the Institute for … 61 (2015) 1, pp. 39-59
Persistent link: https://www.econbiz.de/10010496085
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Discretionary task ordering : queue management in radiological services
Ibanez, Maria R.; Clark, Jonathan R.; Huckman, Robert S.; … - In: Management science : journal of the Institute for … 64 (2018) 9, pp. 4389-4407
Persistent link: https://www.econbiz.de/10011921530
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Data-driven patient scheduling in emergency departments : a hybrid robust-stochastic approach
He, Shuangchi; Sim, Melvyn; Zhang, Meilin - In: Management science : journal of the Institute for … 65 (2019) 9, pp. 4123-4140
Persistent link: https://www.econbiz.de/10012118545
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Queueing models of case managers
Campello, Fernanda; Ingólfsson, Ármann; Shumsky, Robert A. - In: Management science : journal of the Institute for … 63 (2017) 3, pp. 882-900
Persistent link: https://www.econbiz.de/10011656411
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Optimal workflow decisions for investigators in systems with interruptions
Dobson, Gregory; Tezcan, Tolga; Tilson, Vera - In: Management science : journal of the Institute for … 59 (2013) 5, pp. 1125-1141
Persistent link: https://www.econbiz.de/10009751183
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Blind queues : the impact of consumer beliefs on revenues and congestion
Cui, Shiliang; Veeraraghavan, Senthil - In: Management science : journal of the Institute for … 62 (2016) 12, pp. 3656-3672
Persistent link: https://www.econbiz.de/10011626419
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Strategic open routing in service networks
Arlotto, Alessandro; Frazelle, Andrew E.; Wei, Yehua - In: Management science : journal of the Institute for … 65 (2019) 2, pp. 735-750
Persistent link: https://www.econbiz.de/10012000771
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The impact of delays on service times in the intensive care unit
Chan, Carri W.; Farias, Vivek F.; Escobar, Gabriel J. - In: Management science : journal of the Institute for … 63 (2017) 7, pp. 2049-2072
Persistent link: https://www.econbiz.de/10011729319
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Wait time-based pricing for queues with customer-chosen service times
Lin, Chen-An; Shang, Kevin; Sun, Peng - In: Management science : journal of the Institute for … 69 (2023) 4, pp. 2127-2146
Persistent link: https://www.econbiz.de/10014305388
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Can yardstick competition reduce waiting times?
Savva, Nicos; Tezcan, Tolga; Yıldız, Özlem - In: Management science : journal of the Institute for … 65 (2019) 7, pp. 3196-3215
Persistent link: https://www.econbiz.de/10012039984