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Personalized priority policies in call centers using past customer interaction information
Hathaway, Brett Alan; Emadi, Seyed Morteza; Deshpande, … - In: Management science : journal of the Institute for … 68 (2022) 4, pp. 2806-2823
Persistent link: https://www.econbiz.de/10013368311
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When to use provider triage in emergency departments
Kamali, Michael F.; Tezcan, Tolga; Yildiz, Ozlem - In: Management science : journal of the Institute for … 65 (2019) 3, pp. 1003-1019
Persistent link: https://www.econbiz.de/10012013481
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Optimal workflow decisions for investigators in systems with interruptions
Dobson, Gregory; Tezcan, Tolga; Tilson, Vera - In: Management science : journal of the Institute for … 59 (2013) 5, pp. 1125-1141
Persistent link: https://www.econbiz.de/10009751183
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Scheduling homogeneous impatient customers
Bassamboo, Achal; Singh Randhawa, Ramandeep - In: Management science : journal of the Institute for … 62 (2016) 7, pp. 2129-2147
Persistent link: https://www.econbiz.de/10011520410
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A queueing model and analysis for autonomous vehicles on highways
Mirzaeian, Neda; Cho, Soo-Haeng; Scheller-Wolf, Alan - In: Management science : journal of the Institute for … 67 (2021) 5, pp. 2904-2923
Persistent link: https://www.econbiz.de/10012550053
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Dimensioning on-demand vehicle sharing systems
Benjaafar, Saif; Wu, Shining; Liu, Hanling; Gunnarsson, … - In: Management science : journal of the Institute for … 68 (2022) 2, pp. 1218-1232
Persistent link: https://www.econbiz.de/10012878954
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Strategic open routing in service networks
Arlotto, Alessandro; Frazelle, Andrew E.; Wei, Yehua - In: Management science : journal of the Institute for … 65 (2019) 2, pp. 735-750
Persistent link: https://www.econbiz.de/10012000771
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On fair routing from emergency departments to hospital wards : QED queues with heterogeneous servers
Mandelbaum, Avishai; Momčilović, Petar; Tseytlin, Yulia - In: Management science : journal of the Institute for … 58 (2012) 7, pp. 1273-1291
Persistent link: https://www.econbiz.de/10009578313
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On Poisson approximations for superposition arrival processes in queues
Albin, S. L. - In: Management science : journal of the Institute for … 28 (1982) 2, pp. 126-137
Persistent link: https://www.econbiz.de/10001816600
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Dynamic pricing and lead-time quotation for a multiclass make-to-order queue
Çelik, Sabri; Maglaras, Costis - In: Management science : journal of the Institute for … 54 (2008) 6, pp. 1132-1146
Persistent link: https://www.econbiz.de/10003737471