Narrow search
Showing 1 - 5 of 5
Cover Image
Cost structure, customer profitability, and retention implications of self-service distribution channels : evidence from customer behavior in an online banking channel
Campbell, Dennis W.; Frei, Frances - In: Management science : journal of the Institute for … 56 (2010) 1, pp. 4-24
Persistent link: https://www.econbiz.de/10003946147
Cover Image
The customer may not always be right : customer compatibility and service performance
Buell, Ryan W.; Campbell, Dennis W.; Frei, Frances X. - In: Management science : journal of the Institute for … 67 (2021) 3, pp. 1468-1488
Persistent link: https://www.econbiz.de/10012505994
Cover Image
Cost Structure, Customer Profitability, and Retention Implications of Self-Service Distribution Channels: Evidence from Customer Behavior in an Online Banking Channel
Campbell, Dennis; Frei, Frances - In: Management science : journal of the Institute for … 56 (2010) 1, pp. 4-25
Persistent link: https://www.econbiz.de/10008353380
Cover Image
Tone at the bottom : measuring corporate misconduct risk from the text of employee reviews
Campbell, Dennis W.; Shang, Ruidi - In: Management science : journal of the Institute for … 68 (2022) 9, pp. 7034-7053
Persistent link: https://www.econbiz.de/10013373174
Cover Image
Can gambling increase savings? : empirical evidence on prize-linked savings accounts
Cole, Shawn; Iverson, Benjamin; Tufano, Peter - In: Management science : journal of the Institute for … 68 (2022) 5, pp. 3282-3308
Persistent link: https://www.econbiz.de/10013368651