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The customer may not always be right : customer compatibility and service performance
Buell, Ryan W.; Campbell, Dennis W.; Frei, Frances X. - In: Management science : journal of the Institute for … 67 (2021) 3, pp. 1468-1488
Persistent link: https://www.econbiz.de/10012505994
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Do Better Customers Utilize Electronic Distribution Channels? The Case of PC Banking
Hitt, Lorin M.; Frei, Frances X. - In: Management science : journal of the Institute for … 48 (2002) 6, pp. 732-748
Persistent link: https://www.econbiz.de/10006087311
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Process Variation as a Determinant of Bank Performance: Evidence from the Retail Banking Study
Frei, Frances X.; Kallakota, Ravi; Leone, Andrew J.; … - In: Management science : journal of the Institute for … 45 (1999) 9, pp. 1210-1220
Persistent link: https://www.econbiz.de/10006096507
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Process Variation as a Determinant of Bank Performance: Evidence from the Retail Banking Study
Frei, Frances X.; Kallakota, Ravi; Leone, Andrew J.; … - In: Management science : journal of the Institute for … 45 (1999) 9, pp. 1210-1220
Persistent link: https://www.econbiz.de/10006096514
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Process Variation as a Determinant of Bank Performance: Evidence from the Retail Banking Study
Frei, Frances X.; Kallakota, Ravi; Leone, Andrew J.; … - In: Management science : journal of the Institute for … 45 (1999) 9, pp. 1210-1220
Persistent link: https://www.econbiz.de/10006096521
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A numerical approach to deriving long-run equilibrium solutions in spatial positioning models
Choi, Seung-chan - In: Management science : journal of the Institute for … 38 (1992) 1, pp. 75-86
Persistent link: https://www.econbiz.de/10001121829
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Product positioning under price competition
Choi, Seung-chan - In: Management science : journal of the Institute for … 36 (1990) 2, pp. 175-199
Persistent link: https://www.econbiz.de/10001083693
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The theory of ratio scale estimation : Saaty's Analytic Hierarchy Process
Harker, Patrick T. - In: Management science : journal of the Institute for … 33 (1987) 11, pp. 1383-1403
Persistent link: https://www.econbiz.de/10001057588
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Competition and Outsourcing with Scale Economies
Cachon, Gérard P.; Harker, Patrick T. - In: Management science : journal of the Institute for … 48 (2002) 10, pp. 1314-1333
Persistent link: https://www.econbiz.de/10006086118
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Note: Ranking DMUs with Infeasible Super-Eff iciency DEA Models
Xue, Mei; Harker, Patrick T. - In: Management science : journal of the Institute for … 48 (2002) 5, pp. 705
Persistent link: https://www.econbiz.de/10006087493