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The impact of workaround difficulty on frontline employees’ response to operational failures : a laboratory experiment on medication administration
Tucker, Anita L. - In: Management science : journal of the Institute for … 62 (2016) 4, pp. 1124-1144
Persistent link: https://www.econbiz.de/10011470674
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Assessing the impact of service level when customer needs are uncertain : an empirical investigation of hospital step-down units
Chan, Carri W.; Green, Linda V.; Lekwijit, Suparerk; … - In: Management science : journal of the Institute for … 65 (2019) 2, pp. 751-775
Persistent link: https://www.econbiz.de/10012000740
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Separate and concentrate : accounting for patient complexity in general hospitals
Kuntz, Ludwig; Scholtes, Stefan; Sülz, Sandra - In: Management science : journal of the Institute for … 65 (2019) 6, pp. 2482-2501
Persistent link: https://www.econbiz.de/10012039810
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The impact of combining conformance and experiential quality on hospitals’ readmissions and cost performance
Senot, Claire; Chandrasekaran, Aravind; Ward, Peter T.; … - In: Management science : journal of the Institute for … 62 (2016) 3, pp. 829-848
Persistent link: https://www.econbiz.de/10011453574
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Do mandatory overtime laws improve quality? : staffing decisions and operational flexibility of nursing homes
Lu, Susan Feng; Lu, Lauren Xiaoyuan - In: Management science : journal of the Institute for … 63 (2017) 11, pp. 3566-3585
Persistent link: https://www.econbiz.de/10011772476
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Searching for the best yardstick : cost of quality improvements in the U.S. hospital industry
Lim, Jong Myeong; Moon, Ken; Savin, Sergei - In: Management science : journal of the Institute for … 70 (2024) 6, pp. 3769-3788
Persistent link: https://www.econbiz.de/10014551989
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Models and insights for hospital inpatient operations : time-dependent ED boarding time
Shi, Pengyi; Chou, Mabel C.; Dai, J. G.; Ding, Ding; … - In: Management science : journal of the Institute for … 62 (2016) 1, pp. 1-28
Persistent link: https://www.econbiz.de/10011432901
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The effects of focus on performance : evidence from California hospitals
Kc, Diwas Singh; Terwiesch, Christian - In: Management science : journal of the Institute for … 57 (2011) 11, pp. 1897-1912
Persistent link: https://www.econbiz.de/10009406302
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The diseconomies of queue pooling : an empirical investigation of emergency department length of stay
Song, Hummy; Tucker, Anita L.; Murrell, Karen L. - In: Management science : journal of the Institute for … 61 (2015) 12, pp. 3032-3053
Persistent link: https://www.econbiz.de/10011413515
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Waiting patiently : an empirical study of queue abandonment in an emergency department
Batt, Robert J.; Terwiesch, Christian - In: Management science : journal of the Institute for … 61 (2015) 1, pp. 39-59
Persistent link: https://www.econbiz.de/10010496085