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~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
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Management science : journal of the Institute for Operations Research and the Management Sciences
Journal of business research : JBR
2,572
Journal of retailing and consumer services
2,330
International journal of hospitality management
1,086
NBER working paper series
1,056
Working paper / National Bureau of Economic Research, Inc.
950
NBER Working Paper
861
International journal of consumer studies
788
SpringerLink / Bücher
788
Psychology & marketing
720
European Journal of Marketing
624
Industrial marketing management : the international journal for industrial and high-tech firms
598
Journal of consumer research : JCR ; an interdisciplinary bimonthly
596
The service industries journal
577
Discussion paper / Centre for Economic Policy Research
564
Journal of retailing
548
European journal of operational research : EJOR
514
Tourism management : research, policies, practice
504
CESifo working papers
489
International Journal of Retail & Distribution Management
487
Asia Pacific journal of marketing and logistics
478
International journal of production economics
475
Journal of Consumer Marketing
460
Journal of Services Marketing
460
Journal of marketing
452
The journal of services marketing
450
Journal of travel and tourism marketing
448
The international review of retail, distribution and consumer research
447
European journal of marketing : EJM
436
Journal of the Academy of Marketing Science
434
International journal of retail & distribution management
430
Journal of marketing research : JMR
430
Discussion paper series / IZA
429
The journal of product & brand management
419
Cogent business & management
413
Journal of marketing management : MM
410
International journal of contemporary hospitality management
408
The journal of brand management : an international journal
401
Journal of economic behavior & organization : JEBO
389
International journal of industrial organization
387
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ECONIS (ZBW)
639
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1
Measuring the effect of queues on customer purchases
Lu, Yina
;
Musalem, Andrés
;
Olivares, Marcelo
; …
- In:
Management science : journal of the Institute for …
59
(
2013
)
8
,
pp. 1743-1763
Persistent link: https://www.econbiz.de/10009788989
Saved in:
2
The effects of tip recommendations on customer tipping, satisfaction, repatronage, and spending
Alexander, Damon
;
Boone, Christopher
;
Lynn, Michael
- In:
Management science : journal of the Institute for …
67
(
2021
)
1
,
pp. 146-165
Persistent link: https://www.econbiz.de/10012435258
Saved in:
3
The customer may not always be right : customer compatibility and service performance
Buell, Ryan W.
;
Campbell, Dennis W.
;
Frei, Frances X.
- In:
Management science : journal of the Institute for …
67
(
2021
)
3
,
pp. 1468-1488
Persistent link: https://www.econbiz.de/10012505994
Saved in:
4
Service
design
for a holistic customer experience : a process framework
Bellos, Ioannis
- In:
Management science : journal of the Institute for …
67
(
2021
)
3
,
pp. 1718-1736
Persistent link: https://www.econbiz.de/10012506026
Saved in:
5
Managing retention in service relationships
Aflaki, Sam
;
Popescu, Ioana
- In:
Management science : journal of the Institute for …
60
(
2014
)
2
,
pp. 415-433
Persistent link: https://www.econbiz.de/10010258805
Saved in:
6
Service quality variability and termination behavior
Sriram, S.
;
Chintagunta, Pradeep K.
;
Manchanda, Puneet
- In:
Management science : journal of the Institute for …
61
(
2015
)
11
,
pp. 2739-2759
Persistent link: https://www.econbiz.de/10011409162
Saved in:
7
The causal effect of service satisfaction on customer loyalty
Hang, Guofang
;
Sudhir, K.
- In:
Management science : journal of the Institute for …
67
(
2021
)
1
,
pp. 317-341
Persistent link: https://www.econbiz.de/10012435279
Saved in:
8
Do store brands aid store loyalty?
Seenivasan, Satheesh
;
Sudhir, K.
;
Talukdar, Debabrata
- In:
Management science : journal of the Institute for …
62
(
2016
)
3
,
pp. 802-816
Persistent link: https://www.econbiz.de/10011453561
Saved in:
9
The effect of multichannel and omnichannel retailing on physical stores
Gao, Fei
;
Agrawal, Vishal V.
;
Cui, Shiliang
- In:
Management science : journal of the Institute for …
68
(
2022
)
2
,
pp. 809-826
Persistent link: https://www.econbiz.de/10012876998
Saved in:
10
Customer supercharging in experience-centric channels
Bell, David R.
;
Gallino, Santiago
;
Moreno, Antonio
- In:
Management science : journal of the Institute for …
66
(
2020
)
9
,
pp. 4096-4107
Persistent link: https://www.econbiz.de/10012297783
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