Chattopadhyay, Satya P. - In: Managerial Auditing Journal 16 (2001) 1, pp. 36-40
implementation of environmental management systems leading to certification. This paper identifies a set of management actions that … quality and environmental friendliness, use of analytical tools, use of statistical process control techniques, support for …, improvements in communication within teams and across the organization, and qualifications and quality of implementation team …