Pathak, Jagdish; Vidyarthi, Navneet; Summers, Scott L. - In: Managerial Auditing Journal 20 (2005) 6, pp. 632-644
Purpose – In the current global economy, the survival of an insurance company depends on its ability to respond to the customer demands. One of the demands of customers is efficient settlement of insurance claims. All insurance companies face the conflicting goals of authenticating claims and...