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A DIP-construct of perceived justice in negative service encounters and complaint handling in the Norwegian tourism industry
Svari, Sander; Svensson, Göran; Slåtten, Terje; … - In: Managing service quality : MSQ ; an international journal 20 (2010) 1, pp. 26-45
Persistent link: https://www.econbiz.de/10003940603
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RELQUAL's impact on satisfaction in Norwegian business relationships
Mysen, Tore; Svensson, Göran - In: The journal of business & industrial marketing 25 (2010) 1/2, pp. 119-131
Persistent link: https://www.econbiz.de/10003943151
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Atmospheric experiences that emotionally touch customers : a case study from a winter park
Slåtten, Terje; Mehmetoglu, Mehmet; Svensson, Göran; … - In: Managing service quality : MSQ ; an international journal 19 (2009) 6, pp. 721-746
Persistent link: https://www.econbiz.de/10009525044
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Trust and commitment as mediators between economic and non-economic satisfaction in manufacturer-supplier relationships
Ferro, Carlos; Padin, Carmen; Svensson, Göran; Payan, … - In: The journal of business & industrial marketing 31 (2016) 1, pp. 13-23
Persistent link: https://www.econbiz.de/10011539306
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Towards a model of conscientious corporate brands : a Canadian study
Hutchinson, David B.; Singh, Jang; Svensson, Göran; … - In: The journal of business & industrial marketing 28 (2013) 8, pp. 687-695
Persistent link: https://www.econbiz.de/10010222145
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A sequential logic model between sales performance and salesperson satisfaction in B2B markets
Rodríguez, Rocío; Høgevold, Nils; Otero-Neira, Carmen; … - In: The journal of business & industrial marketing 37 (2022) 1, pp. 180-194
Persistent link: https://www.econbiz.de/10012797127
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Validating the relationship between trust, commitment, economic and non-economic satisfaction in South African buyer-supplier relationships
Mpinganjira, Mercy; Roberts-Lombard, Mornay; Svensson, … - In: The journal of business & industrial marketing 32 (2017) 3, pp. 421-431
Persistent link: https://www.econbiz.de/10011662279
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Validating a framework of stakeholders in connection to business sustainability efforts in supply chains
Ferro, Carlos; Padin, Carmen; Svensson, Göran; Sosa … - In: The journal of business & industrial marketing 32 (2017) 1, pp. 125-138
Persistent link: https://www.econbiz.de/10011609370
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A DIP-construct of perceived justice in negative service encounters and complaint handling in the Norwegian tourism industry
Svari, Sander; Svensson, Göran; Slåtten, Terje; … - In: Managing service quality : MSQ ; an international journal 20 (2010) 1, pp. 26-46
Persistent link: https://www.econbiz.de/10008370217
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RELQUAL's impact on satisfaction in Norwegian business relationships
Mysen, Tore; Svensson, Göran - In: The journal of business & industrial marketing 25 (2010) 2, pp. 119-132
Persistent link: https://www.econbiz.de/10008373938