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~isPartOf:"Managing service quality : MSQ ; an international journal"
~person:"Gustafsson, Anders"
~person:"Howell, Ryan"
~person:"Kindström, Daniel"
~subject:"Service industry"
~subject:"USA"
~type_genre:"Article in journal"
~type_genre:"Fallstudie"
~type_genre:"Statistik"
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Gustafsson, Anders
Howell, Ryan
Kindström, Daniel
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Managing service quality : MSQ ; an international journal
Journal of business research : JBR
5
The journal of business & industrial marketing
5
Journal of service management
3
Journal of service research
2
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of production economics
1
International journal of quality and service sciences
1
Journal of service research : JSR
1
Journal of service theory and practice : JSTP
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The journal of services marketing
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The service industries journal
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ECONIS (ZBW)
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A lean approach for service productivity improvements : synergy or oxymoron?
Carlborg, Per
;
Kindström, Daniel
;
Kowalkowski, Christian
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
4
,
pp. 291-304
Persistent link: https://www.econbiz.de/10009769857
Saved in:
2
Validation of Eventserv-Short : a brief measure of customer satisfaction with game day services
Martin, David S.
;
Howell, Ryan
;
Newman, Christopher
; …
- In:
Managing service quality : MSQ ; an international journal
22
(
2012
)
4
,
pp. 386-398
Persistent link: https://www.econbiz.de/10009581783
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