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~isPartOf:"Managing service quality : MSQ ; an international journal"
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Cook, Sarah
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Macaulay, Steve
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Managing service quality : MSQ ; an international journal
IDS bulletin
7
Development
5
Development : the journal of the Society of International Development
4
Discussion paper series / IZA
4
IZA Discussion Paper
4
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Environment, development and sustainability : a multidisciplinary approach to the theory and practice of sustainable development
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Customer service: What's a smile got to do with it?
Cook, Sarah
;
Macaulay, Steve
- In:
Managing service quality : MSQ ; an international journal
7
(
1997
)
5
,
pp. 248-252
Persistent link: https://www.econbiz.de/10007197691
Saved in:
2
Practical steps to empowered complaint management
Cook, Sarah
;
Macaulay, Steve
- In:
Managing service quality : MSQ ; an international journal
7
(
1997
)
1
,
pp. 39-42
Persistent link: https://www.econbiz.de/10007201130
Saved in:
3
Problems and Pitfalls of Customer Service Initiatives
Macaulay, Steve
;
Cook, Sarah
- In:
Managing service quality : MSQ ; an international journal
4
(
1994
)
4
,
pp. 32-35
Persistent link: https://www.econbiz.de/10007213541
Saved in:
4
Problems and Pitfalls of Customer Service Initiatives
Macaulay, Steve
;
Cook, Sarah
- In:
Managing service quality : MSQ ; an international journal
4
(
1994
)
4
,
pp. 32-35
Persistent link: https://www.econbiz.de/10007217956
Saved in:
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