Narrow search
Showing 1 - 4 of 4
Cover Image
Customer service: What's a smile got to do with it?
Cook, Sarah; Macaulay, Steve - In: Managing service quality : MSQ ; an international journal 7 (1997) 5, pp. 248-252
Persistent link: https://www.econbiz.de/10007197691
Cover Image
Practical steps to empowered complaint management
Cook, Sarah; Macaulay, Steve - In: Managing service quality : MSQ ; an international journal 7 (1997) 1, pp. 39-42
Persistent link: https://www.econbiz.de/10007201130
Cover Image
Problems and Pitfalls of Customer Service Initiatives
Macaulay, Steve; Cook, Sarah - In: Managing service quality : MSQ ; an international journal 4 (1994) 4, pp. 32-35
Persistent link: https://www.econbiz.de/10007213541
Cover Image
Problems and Pitfalls of Customer Service Initiatives
Macaulay, Steve; Cook, Sarah - In: Managing service quality : MSQ ; an international journal 4 (1994) 4, pp. 32-35
Persistent link: https://www.econbiz.de/10007217956