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A DIP-construct of perceived justice in negative service encounters and complaint handling in the Norwegian tourism industry
Svari, Sander; Svensson, Göran; Slåtten, Terje; … - In: Managing service quality : MSQ ; an international journal 20 (2010) 1, pp. 26-45
Persistent link: https://www.econbiz.de/10003940603
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Atmospheric experiences that emotionally touch customers : a case study from a winter park
Slåtten, Terje; Mehmetoglu, Mehmet; Svensson, Göran; … - In: Managing service quality : MSQ ; an international journal 19 (2009) 6, pp. 721-746
Persistent link: https://www.econbiz.de/10009525044
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A DIP-construct of perceived justice in negative service encounters and complaint handling in the Norwegian tourism industry
Svari, Sander; Svensson, Göran; Slåtten, Terje; … - In: Managing service quality : MSQ ; an international journal 20 (2010) 1, pp. 26-46
Persistent link: https://www.econbiz.de/10008370217
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An assessment of the empirical characteristics of top journals in services marketing
Svensson, Göran; Tronvoll, Bård; Slåtten, Terje - In: Managing service quality : MSQ ; an international journal 18 (2008) 3, pp. 289
Persistent link: https://www.econbiz.de/10008057888
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"Ethnocentricity" in top journals of services management: Authors, editorial review boards, editorial boards and editors
Svensson, Göran; Slåtten, Terje; Tronvoll, Bård - In: Managing service quality : MSQ ; an international journal 17 (2007) 5, pp. 563-578
Persistent link: https://www.econbiz.de/10007792767
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A customized construct of sequential service quality in service encounter chains: time, context, and performance threshold
Svensson, Göran - In: Managing service quality : MSQ ; an international journal 14 (2004) 6, pp. 468-475
Persistent link: https://www.econbiz.de/10007151084
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Interactive service quality in service encounters: empirical illustration and models
Svensson, Göran - In: Managing service quality : MSQ ; an international journal 14 (2004) 4, pp. 278-287
Persistent link: https://www.econbiz.de/10007153347
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A generic conceptual framework of interactive service quality
Svensson, Göran - In: Managing service quality : MSQ ; an international journal 13 (2003) 4, pp. 267-275
Persistent link: https://www.econbiz.de/10007158634
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The direction of change in multi-item measures of service quality
Svensson, Göran - In: Managing service quality : MSQ ; an international journal 11 (2001) 4, pp. 262-271
Persistent link: https://www.econbiz.de/10007171781