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Case studies - Energizing the business - Creating business excellence in a service based electrical utility
Henderson, Joan; McAdam, Rodney; O'Neill, Edel - In: Managing service quality : MSQ ; an international journal 9 (1999) 6, pp. 389-395
Persistent link: https://www.econbiz.de/10007183099
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Taking a critical perspective to the European Business Excellence Model using a balanced scorecard approach: A case study in the service sector
McAdam, Rodney; O'Neill, Edel - In: Managing service quality : MSQ ; an international journal 9 (1999) 3, pp. 191-197
Persistent link: https://www.econbiz.de/10007184333
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Developing an appropriate quality award for Northern Ireland
McAdam, Rodney - In: Managing service quality : MSQ ; an international journal 6 (1996) 2, pp. 22-25
Persistent link: https://www.econbiz.de/10007203740
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A critical review of e-service in Northern Ireland Electricity
Henderson, Joan; Mcgoldrick, Eddie; Mcadam, Rodney - In: Managing service quality : MSQ ; an international journal 13 (2003) 6, pp. 463-470
Persistent link: https://www.econbiz.de/10007156540
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A longitudinal study of business improvement models: cross purposes or congruity?
Taylor, Joy; Mcadam, Rodney - In: Managing service quality : MSQ ; an international journal 13 (2003) 5, pp. 382-398
Persistent link: https://www.econbiz.de/10007158097
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The strategic placement of TQM in the organisation: a grounded study
Leonard, Denis; Mcadam, Rodney - In: Managing service quality : MSQ ; an international journal 12 (2002) 1, pp. 43-53
Persistent link: https://www.econbiz.de/10007162309
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The impact of the ISO 9000:2000 quality standards in small software firms
Mcadam, Rodney; Fulton, Frances - In: Managing service quality : MSQ ; an international journal 12 (2002) 5, pp. 336
Persistent link: https://www.econbiz.de/10007164670
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Case studies - ISO in the service sector: Perceptions of small professional firms
McAdam, Rodney; Canning, Norman - In: Managing service quality : MSQ ; an international journal 11 (2001) 2, pp. 80-92
Persistent link: https://www.econbiz.de/10007173359