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~isPartOf:"Managing service quality : MSQ ; an international journal"
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Managing service quality : MSQ ; an international journal
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Factors affecting a senior management culture change for total quality metamorphosis
Angeli, Ioannis
;
Jones, Jeffrey
;
Sabir, Bahir
- In:
Managing service quality : MSQ ; an international journal
8
(
1998
)
3
,
pp. 198-211
Persistent link: https://www.econbiz.de/10007192852
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