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Market heterogeneity and local capacity decisions in services
Campbell, Dennis W.; Frei, Frances X. - In: Manufacturing & service operations management : M & SOM 13 (2011) 1, pp. 2-19
Persistent link: https://www.econbiz.de/10008905497
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How do customers respond to increased service quality competition?
Buell, Ryan W.; Campbell, Dennis W.; Frei, Frances X. - In: Manufacturing & service operations management : M & SOM 18 (2016) 4, pp. 585-607
Persistent link: https://www.econbiz.de/10011595012
Cover Image
Market heterogeneity and local capacity decisions in services
Campbell, Dennis; Frei, Frances - In: Manufacturing & service operations management : M & SOM 13 (2011) 1, pp. 2-19
Persistent link: https://www.econbiz.de/10009866309