Willems, John R.; Ketler, Karen - In: Marketing Intelligence & Planning 17 (1999) 3, pp. 127-135
issues: standard or clerical applications, such as e‐mail or voice mail; advanced applications, such as conducting business … advantage. Surprisingly, marketing managers rated the standard applications as the most important. The explanation was found in … training, but especially in the advanced applications and managerial issues. Rather than placing emphasis on the strategic …