This issue brief provides examples of key elements and practices for effective case management in the workforce system. It provides examples of state and local tools, processes, and policies designed to create or improve case management, and includes an annotated list of additional resources.

This issue brief provides examples of key strategies for creating a common intake process for customers throughout the workforce system. It provides examples of state and local tools, processes, and policies designed to create or improve integrated intake, and includes an annotated list of...