Purpose – The purpose of this paper is to show how the Balanced Scorecard approach, a performance management system, could be implemented at a college of business. Design/methodology/approach – The authors' own college of business is used as an example, to present how a successful Balanced...

Purpose – The purpose of this paper is to examine the relationship between Six Sigma and business strategy. The Six Sigma approach requires managers to examine processes from the customers' perspective, thus ensuring long‐term success. Design/methodology/approach – This study reviews the...