Statistical process control (SPC) is a powerful technique for improving process quality by systematically eliminating …

This deliberately provocative paper challenges the replacement of quality and total quality management by the term … fundamentals of quality management.  …

suggestions that quality has been marginalised. It has also been suggested that quality is making a comeback as a result of … quality complement each other and should co‐exist. It also provides a view on why business excellence might be partly … responsible for recent increased interest in quality while maintaining that quality never really “died” in the first place.  …

smoothed while the organisation transforms one quality era to the next. Proposes an empirically‐based framework of TQM … transformation, following a synthesis of literature on quality management practices in winners of the MBNQA and EFQA. The framework … incorporates critical factors of each phase of quality evolution, and hence implied sustainability of TQM implementation. The …

achieving gender equality. The strategic management initiative (SMI) seeks highest quality of service delivery to customers in a … now faced with a combined need to address a new equality agenda in order to deliver its strategic vision of quality in … serving the public, thereby underpinning the need to pursue quality, equality and diversity as core values in a fast …

The question of whether an adoption of total quality management (TQM) improves the financial performance has been … there is still disagreement concerning the effectiveness of TQM. This paper presents a study of Swedish quality award …

Looks at the issues that are pertinent to leadership in quality, presenting the most common strategies used in quality … initiatives. Discusses the quality improvement, planning and control processes. Concludes that there is a need for the evolution … of a science of managing quality emanating from the academic field.  …