Purpose: This study aims to conduct a literature review on factors that influence the implementation and design of performance measurement systems in nonprofit organizations. Design/methodology/approach: The research strategy is conceived through a literature review focused on the analysis of...

Purpose: The purpose of this research is to examine the factors that influence the design of performance measurement systems (PMSs) in nonprofit organizations (NPOs) and public administration and explore inter-relationships among these factors. Design/methodology/approach: Findings resulted...

Purpose – The purpose of this paper is to present a theoretical discussion about the roles that a performance measurement system should perform. The enterprises' operations systems and environments, characterized by their complexity and dynamics, are challenging the strategic operations...

Purpose This paper aims to propose a new framework to define relevant and meaningful indicators for monitoring and assessing environmental performance to improve health-care systems and operations. Design/methodology/approach A comprehensive literature review followed by field studies conducted...