The concepts of joint optimization and socio‐technical systems have been in the literature for over 40 years. However, efforts to operationalize these concepts for managerial practice have not progressed at the same pace as the theory on joint optimization has advanced. This paper represents...

How do you evaluate the implementation of large‐scale organizational change? As more organizations are implementing large‐scale improvement efforts, this has become a vital question for organizations. The importance of this question is underscored by the fact that the literature is filled...