The meaning of “quality” is moving into a new phase. Quality for long has been based on a – what is hereafter called – first and second generation connotation. Recent notions of “accountability” and “responsibility” are blending into the strategy of organisations and (implicitly)...

Purpose – With increasing competitiveness today's business scenario has become highly complex. Aims to focus on corporate social responsibility (CSR), which has become increasingly important in the modern era. Design/methodology/approach – A conceptual discussion and approach are taken....

Purpose – This paper sets out to present a comparative study of the core values of 16 excellence models vis‐à‐vis human values enshrined in ancient religious philosophies and identified by social scientists as a spiritual way of working. Design/methodology/approach – Contemporary...

Purpose – The purpose of this paper is to examine the relative production efficiency of state‐wise clusters in the registered small‐scale sector in India. Design/methodology/approach – For this, data envelopment analysis under the assumption of variable returns to scale is used. Using...

This paper challenges a concurrent perception that total quality is a management fad and being replaced by business excellence, and suggests that quality is and will be a coherent part of, and a fundamental way to business excellence. This paper further proposes that quality management will move...

Purpose This paper aims to discuss the importance of reconsidering the business model in the organizations, to ensure success over time. The paper lies on the analysis and development of the strategies of ten “Società” Canottieri’ – multi-sports clubs in Northern Italy....