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A renewed approach to services marketing effectiveness
Gama, António Pimenta da - In: Measuring business excellence : the journal of … 15 (2011) 2, pp. 3-17
Persistent link: https://www.econbiz.de/10009231375
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A maturity model for evaluating an organisation's reflective practices
Pekkola, Sanna; Hildén, Sanna; Rämö, Johanna - In: Measuring business excellence : the journal of … 19 (2015) 4, pp. 17-29
Persistent link: https://www.econbiz.de/10011449602
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Look for people, not for alpha : mutual funds success and managers intellectual capital
Naidenova, Iuliia; Parshakov, Petr; Zavertiaeva, Marina; … - In: Measuring business excellence : the journal of … 19 (2015) 4, pp. 57-71
Persistent link: https://www.econbiz.de/10011449623
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Visualization techniques supporting performance measurement system development
Jääskeläinen, Aki; Roitto, Juho-Matias - In: Measuring business excellence : the journal of … 20 (2016) 2, pp. 13-25
Persistent link: https://www.econbiz.de/10011612026
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A performance measurement system to quantify the contribution of social media : new requirements for metrics and methods
Agostino, Deborah; Sidorova, Yulia - In: Measuring business excellence : the journal of … 20 (2016) 2, pp. 38-51
Persistent link: https://www.econbiz.de/10011612063
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Measuring environmental performance in hospitals : a framework and process
Blass, Andreia Pasqualini; Costa, Sergio E. Gouvea da; … - In: Measuring business excellence : the journal of … 20 (2016) 2, pp. 52-64
Persistent link: https://www.econbiz.de/10011612086
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Measuring performance of a service system : from organizations to customer-perceived performance
Laihonen, Harri; Jääskeläinen, Aki; Pekkola, Sanna - In: Measuring business excellence : the journal of … 18 (2014) 3, pp. 73-86
Persistent link: https://www.econbiz.de/10010417496
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A performance measurement system for academic entrepreneurship : a case study
Secundo, Giustina; Elia, Gianluca - In: Measuring business excellence : the journal of … 18 (2014) 3, pp. 23-37
Persistent link: https://www.econbiz.de/10010417505
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Evidence for the performance prism in higher education
Smulowitz, Stacy - In: Measuring business excellence : the journal of … 19 (2015) 1, pp. 70-80
Persistent link: https://www.econbiz.de/10011301942
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Merciful yet effective elderly care performance management practices
Angelis, Jannis; Jordahl, Henrik - In: Measuring business excellence : the journal of … 19 (2015) 1, pp. 61-69
Persistent link: https://www.econbiz.de/10011301943