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Empirical analysis of the Baldrige criteria as both an organisational performance measure and a theoretical model
Jayamaha, Nihal Palitha; Grigg, Nigel Peter; Mann, … - In: Measuring business excellence : the journal of … 15 (2011) 1, pp. 20-33
Persistent link: https://www.econbiz.de/10009009027
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The "control tower" approach to optimising complex service delivery performance
Meekings, Alan; Briault, Steve - In: Measuring business excellence : the journal of … 17 (2013) 3, pp. 15-27
Persistent link: https://www.econbiz.de/10010197592
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Factors influencing control charts usage of operational measures
Ericson Öberg, Anna; Hammersberg, Peter; Fundin, Anders - In: Measuring business excellence : the journal of … 21 (2017) 3, pp. 225-238
Persistent link: https://www.econbiz.de/10011797981
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Measuring organizational performance and organizational excellence of SMEs : part 1 ; a conceptual framework
Antony, Job P.; Bhattacharyya, Sanghamitra - In: Measuring business excellence : the journal of … 14 (2010) 2, pp. 3-11
Persistent link: https://www.econbiz.de/10003996251
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Consumer behavior of the information services industry in Taiwan : conceptual framework and hypotheses development
Wang, Wen-hung; Liang, Chiung-ju - In: Measuring business excellence : the journal of … 14 (2010) 2, pp. 12-21
Persistent link: https://www.econbiz.de/10003996252
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Development of index for measuring leanness : study of an Indian auto component industry
Singh, Bhim; Garg, S. K.; Sharma, S. K. - In: Measuring business excellence : the journal of … 14 (2010) 2, pp. 46-53
Persistent link: https://www.econbiz.de/10003996261
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Evaluating and selecting key performance indicators : an ANP-based model
Carlucci, Daniela - In: Measuring business excellence : the journal of … 14 (2010) 2, pp. 66-76
Persistent link: https://www.econbiz.de/10003996265
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Using performance measures in public organisations : challenges of Italian public administrations
Sole, Francesco; Schiuma, Giovanni - In: Measuring business excellence : the journal of … 14 (2010) 3, pp. 70-84
Persistent link: https://www.econbiz.de/10008654874
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Measuring organizational performance and organizational excellence of SMEs : part 2 ; an empirical study on SMEs in India
Antony, Job P.; Bhattacharyya, Sanghamitra - In: Measuring business excellence : the journal of … 14 (2010) 3, pp. 42-52
Persistent link: https://www.econbiz.de/10008654876
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Performance measurement in automated manufacturing
Mathur, Alok; Dangayach, G. S.; Mittal, M. L.; Sharma, … - In: Measuring business excellence : the journal of … 15 (2011) 1, pp. 77-91
Persistent link: https://www.econbiz.de/10009009022